Shipping Info

Newport Cottages recommends and uses special furniture delivery carriers that are experts in handling these larger items with care.

Please allow 2-3 weeks for delivery time after your order has left our factory. This is in addition to the stated shipping time for the specified product.

Standard Residential Delivery

Orders that are shipped via the Standard Residential Delivery, will be delivered to your driveway, or if accessible, placed inside the main threshold of your home.

Premier White Glove Delivery

This delivery option includes an in-home service where our shippers will unpack, place your furniture in the room of your choice, and discard all packing materials for you. Assembly service is not provided.

Deliveries are made by appointment. The delivery company will call you to schedule a day and time for your delivery once it arrives to your local area. These deliveries are typically scheduled Monday through Saturday during normal business hours. Please note that deliveries are arranged and made by independent shipping companies, and Newport Cottages cannot be held responsible for any changes in delivery times, dates, delays, damages or any other shipping issues.

 

Receiving your Delivery

Once you have been contacted by the furniture delivery company, it is important to keep the appointment. Failure to keep the appointment, may result in additional redelivery charges. It is important to be present at the delivery of your furniture to inspect and sign for your delivery. Please read the following recommendations in order to ensure the best possible delivery experience.

Standard Residential Deliveries

Once the shipper unloads your order, please inspect the packaging to make sure it appears in good condition. if you are unable to inspect the contents of the packages due to time limitations, please note "contents not inspected at delivery" on the freight bill. If you notice that the packaging has any visible damage or is compromised in any way, it is important to note "packaging damaged, possible concealed damage to contents" on the freight bill. Once you are able to unpack your furniture, please thoroughly inspect your items and report any damaged or missing items to our customer service department within 3 days of receiving your delivery. Please do not discard any of the packaging materials if you have noticed damage or any other issues with your furniture. If you were to sign for your delivery without inspecting the contents or packaging, or if you fail to make any notations on the freight bill, you are accepting the order in a "as is" condition. We will not be able to assist you in filing a claim with the delivery company.

Premier White Glove Delivery

After your items have been brought into the room of your choice, please thoroughly inspect your furniture for any damages, missing parts, or any other issues. After inspecting your order, please note any issues on the freight bill. Please know that if you sign for your delivery without noting any damages or missing parts, we may not be able to assist you in the repair, replacement, or return of your furniture. If possible, contact our customer service department while the delivery company is still there so we may be able to find the best solution possible. Please report any issues to our customer service department within 3 days of receiving your delivery.

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